Terms of Service

1. Agreement

By registering for or using Porchlight ("the Service", "we", "us"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a binding agreement between you and Porchlight.

2. Service Description

Porchlight provides an AI-powered phone receptionist that answers inbound calls on your behalf, collects lead information from callers, and delivers structured lead summaries to you by email. The Service includes a dedicated phone number provisioned through Twilio and a dashboard for managing leads and calls. Features may vary and are subject to change with notice.

3. Subscription & Payment

• The base plan costs $40 per month and includes 150 call minutes per billing period. Your subscription renews automatically each month.
• Overage billing: Call minutes beyond the 150-minute included allowance are billed at $0.35 per minute and added to your next invoice. We will notify you by email at 80% and 100% of your included usage.
• A free trial period may be offered at our discretion. During a trial, your payment method is collected but not charged until the trial ends. If your payment method is missing or invalid at trial end, your subscription will be cancelled automatically.
• Billing is processed by Stripe. By subscribing, you authorize us to charge the payment method on file each billing period, including any overage charges.
• You may cancel at any time through the billing portal in your dashboard. Cancellation takes effect at the end of the current billing period — no refunds are issued for partial months or unused included minutes.
• If a payment fails, we will notify you and may retry the charge. After repeated failures, your account may be suspended or downgraded. A grace period may be provided at our discretion before your number is deactivated.

4. Your Phone Number

When you complete setup, you are assigned a dedicated US phone number provisioned through Twilio. This number is associated with your account for as long as your subscription remains active.

• You do not own the phone number — it is leased from Twilio on your behalf. Porchlight reserves the right to reassign numbers if required by Twilio or applicable regulations.
• If you cancel your subscription, your number will remain active through the end of the grace period, after which it will be released. You are responsible for updating any listings, websites, or marketing materials that reference this number before it is released.
• You may request to port your number to another carrier before your service ends. Porchlight will cooperate with a porting request but cannot guarantee availability or timing.

5. Your Responsibilities

• You are responsible for sharing your Porchlight number with customers and, if applicable, configuring call forwarding from your existing business number.
• You must comply with all applicable laws governing your use of AI in customer communications, including the Telephone Consumer Protection Act (TCPA), state wiretapping laws, and any industry-specific regulations.
• Before each AI conversation begins, Porchlight plays an automated notice that the call may be recorded ("This call may be recorded for quality.", or the Spanish-language equivalent). The AI does not proactively announce that it is an AI, but will acknowledge it is an AI assistant if a caller asks directly. You are responsible for confirming that this disclosure, combined with any additional notice you provide, satisfies the laws applicable to your business, your customers, and the states in which you operate.
• You must not use the Service to conduct fraudulent, illegal, or harmful activities.
• You must not attempt to reverse-engineer, scrape, or abuse the Service in ways that degrade performance for other users.
• You are responsible for keeping your login credentials secure and for all activity on your account.

6. Acceptable Use

You may not use the Service to:

• Make or receive calls for the purpose of harassment, spam, or fraud
• Collect information from minors without appropriate consent
• Impersonate another business or individual in a misleading way
• Violate any applicable local, state, or federal law or regulation
• Resell or sublicense access to the Service without our written consent

We reserve the right to suspend accounts that violate these terms immediately and without notice.

7. Data & Privacy

We collect and store caller information (names, phone numbers, job details, and transcripts) as part of providing the Service. See our Privacy Policy for details on how data is collected, stored, shared, and used. The Privacy Policy is incorporated into these Terms by reference.

8. AI Accuracy

The AI receptionist may occasionally mishear, misinterpret, or omit information provided by callers. Porchlight does not guarantee the accuracy or completeness of transcribed leads or summaries. You should review all leads before acting on them and follow up with callers directly when information is unclear.

9. Intellectual Property

Porchlight and its licensors own all rights in the Service, including the software, AI models, brand, and platform. These Terms do not transfer any ownership to you.

You own the lead and call data generated from your account. By using the Service, you grant us a limited license to process and store that data solely for the purpose of providing the Service to you. We do not use your data to train AI models or share it with third parties beyond what is described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Porchlight shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including missed calls, inaccurate lead data, lost business, or service interruptions. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days preceding the claim.

11. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Twilio, Anthropic, ElevenLabs), and unforeseen incidents may affect availability. We are not liable for losses arising from downtime.

12. Termination

We may suspend or terminate your account for violation of these Terms, failure to pay, abuse of the Service, or at our sole discretion with reasonable notice. Upon termination, your access to the dashboard and your phone number will be revoked. You may export your data before termination — see our offboarding process for details. You may terminate your account at any time by cancelling your subscription through the billing portal.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in Utah County, Utah.